Jaime Smith, M.A., M.S..Ed., is a Certified Educational Planner with 25 years of experience in education. She holds a Post-Master’s Certificate in Transfer Leadership and Practice and is working on her first book, a how-to guide for college transfer students. She blogs about transfer credit and admissions at .
Review of: Tracking Transfer: Community College Effectiveness in Broadening Bachelor’s Degree Attainment
Elizabeth Swisher Flood holds a B.A. from Kalamazoo College and M.S.Ed from Indiana University. She currently serves as Assistant Registrar at Ball State University, where she oversees day-to-day operations related to the curriculum management process, publication of the catalog, and university scheduling practices. Her background includes experience with student success and retention, service-learning, orientation and first-year programs, academic advising, and residential life.
Always Say Thank You: From Disengagement to Collaboration in Course Scheduling at Ball State University
Adam McLachlan has been with Ball State University for sixteen years where he currently serves as the University Scheduling Coordinator. Prior to joining the Office of the Registrar, he held several roles in academic affairs focused on scheduling, registration, and departmental administration. He holds a B.S. from Ball State University and is pursuing a master’s in information and communication science.
Sharon F. Cramer, Ph.D., is SUNY Distinguished Service Professor Emerita. She was a member of the ÐãÉ«Ö±²¥ Editorial Board from 2005–2013 and has authored a number of ÐãÉ«Ö±²¥ publications (see Appendix I).
Broadening Enrollment Management's Collaboration: A Dozen Reasons to Invite a Meeting of the Minds
Louise Lonabocker retired from Boston College in 2017 where she was Executive Director, Student Services and University Registrar. She is a Past President of ÐãÉ«Ö±²¥, served as Editor-in-Chief of College and University from 2003–2013, and co-edited ÐãÉ«Ö±²¥’s Leadership Lessons: Vision and Values for a New Generation with Heather Zimar. She earned her Ph.D. in Higher Education Administration from Boston College.
C&U and Me
Katrina at 20: Remembering Dick Whiteside
Katherine McKee, Ph.D., is an Associate Professor and Leadership Educator in the Department of Agricultural and Human Sciences, North Carolina State University. She is the co-coordinator of The Oaks Leadership Scholars and co-editor of the book, Transformative Leadership in Action: Allyship, Advocacy, and Activism.
Association Between Financial Aid and Graduation Rates: An Analysis of North Carolina State University’s College of Agriculture and Life Sciences
John Dole, Ph.D., is a Professor in the Department of Horticulture, North Carolina State University. He is former interim dean of the College of Agriculture and Life Sciences, and former Associate Dean of Academic Programs.
Joseph Opoku Gakpo is a Ph.D. Candidate in the Department of Agricultural and Human Sciences, North Carolina State University. He is a Graduate Research Assistant on the Student Success Project — a North Carolina Agricultural Foundation-funded project investigating factors that predict agricultural and life sciences students’ chances of success.
Sandeep Rao, Ph.D., is an Associate Professor of Finance and the Programme Chair of the MSc in Finance at the DCU Business School in Dublin City University, Ireland.
Signaling of AEducation Institutions in India
Veena A, Ph.D., is Associate Professor at the School of Business at RV University, India.
School.
health and environmental nonprofits, social welfare groups, and scientific research groups.
counseled scores of nonprofits of different tax status.
National Capital Chapter, and the Cultural Alliance of Greater Washington.
Profit Filings, Forms & Record Keeping, and served as Special Editor of Developing Fundraising Policies and Procedures.
approximately 700 pages of nonprofit contract and other legal forms.
He worked and testified on the revision of the District of Columbia Nonprofit Corporation Code.
of Columbia Bar Association.
Since 2021, Eilers has been Associate Vice Chancellor and leader of the Division of Strategic Enrollment Management and Student Success, which is comprised of 11 departments and approximately 160 full-time employees.
Serving as the university’s chief enrollment officer, she spearheads the institution’s strategic enrollment management (SEM) planning process. During her tenure, UWM has increased incoming domestic student enrollment, fortified the institutional student aid strategy (including the introduction of the Milwaukee Tuition Promise program), reorganized career and experiential education services for students, and strengthened the university’s student success infrastructure.
Capstone: Ready or Not: Institutional self-assessment on readiness for SEM planning
2025 SEM-EP Graduate
University Registrar, Marquette University
Tim Haight is currently an Assistant Director of Financial Aid at Swarthmore College. He started his career in financial aid at the Community College of Allegheny County in 2018. He holds a B.A. in English Writing and an M.Ed in Higher Education Management, both from the University of Pittsburgh.
Capstone: Literature Review on The Impact of Course Scheduling on Strategic Enrollment Management
Shelly Hsu is the University Registrar at California State University, Fullerton (CSUF), where she directs all facets of academic records, registration, transfer credit evaluation, degree audit, and enrollment reporting for more than 40,000 students. With 17 years of progressive leadership in public research and comprehensive universities, she excels at streamlining policy, technology, and service to advance student success. Hsu’s tenure at CSUF is defined by innovation and measurable results. She led the first CSU‑system launch of the uAchieve Planner, giving undergraduates term‑by‑term roadmaps that integrate seamlessly with PeopleSoft registration.
Her team’s automation of transfer‑credit workflows, cutting evaluation turnaround time, partnered with IT to batch undergraduate degree conferral, which awarded 9,000 degrees in a single night with zero manual touchpoints annually. Shelly is an active member of ÐãÉ«Ö±²¥, PACRAO (where she currently serves as Vice President for Membership), and EDUCAUSE. Shelly earned her Ed.D. from California State University Fullerton, M.Ed. from Ohio University, and a B.A. from National Taipei University. Outside the office, she mentors emerging higher‑ed leaders, and enjoys exploring Southern California with her husband and daughter.
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