Born and raised in “Calibama”, Eric has ties to the West and the South (which usually makes for interesting conversations). Presently he is one of two registrars at UA’s Graduate School, serving master’s and doctoral students across more than 120 degree programs. Eric lives in Hoover, Alabama with his wife, Monica and their two boys, Diego and Luca. His reason for joining the Latinx Caucus? "There is strength in numbers." When arriving in a new city, at another conference, it is a comfort to identify with a familiar face and all of the shared history and personal stories that often accompany it.
Shirley Caballero is currently the Assistant Director for the Student-Athlete Academic Center at Florida International University. Shirley began her career at FIU in 2011 as an Academic Advisor for Exploratory students and joined the SAAC in June of 2015.
Shirley earned her undergraduate degree from Florida International University in Anthropology and Sociology with a minor in Religious Studies. She then earned her Master’s in Higher Education Administration from the University of Connecticut in 2011.
A Miami native of Cuban descent, Shirley enjoys spending time her family and friends, going to the beach, or catching a good movie at the theater.When asked what she loves about ÐãÉ«Ö±²¥ she mentioned that she enjoys being part of a community that understands the work she does on her campus and how it feeds into student success.
Laura Remillard has worked in higher education for about 15 years, 12 of which have been at Stanford University. She is a member of Pacific ACRAO (PACRAO), is on the board of the ÐãÉ«Ö±²¥’s Women’s Caucus, and is a member of the ÐãÉ«Ö±²¥ State & Regional Relations Committee.
In 2021, Anita acquired the new role of ÐãÉ«Ö±²¥’s Director of Corporate Partnerships managing key relationships with corporate partners to advance ÐãÉ«Ö±²¥’s overall mission and strategic growth plan.Before joining ÐãÉ«Ö±²¥, Anita led a 20-year career as a sales and marketing professional in the hospitality industry working for Hilton Hotels Corporation, Discover Puerto Rico and Visit Baltimore. Her primary responsibilities focused on customers from the specialty and diverse markets generating revenue and developing strategic marketing plans to optimize business opportunities.Anita also spent 6 years in the non-profit world working for ALPFA (Association of Latino Professionals for America) as the VP of Corporate Development. It’s there that she developed two new initiatives for the organization serving the specific needs of members with ALPFA Veterans and ALPFA LGTB. In her time with ALPFA, Anita worked directly with C-suite executives from Fortune 1000 companies to build, maintain and enhance corporate partnerships while leading 43 professional ALPFA chapters nationwide on local fundraising efforts and sales strategies.She has held many leadership roles with volunteer organizations such as the Network of Latino Meeting Professionals and Meeting Professionals International. Anita holds a Bachelor of Science degree in Early Childhood Education from West Virginia University and enjoys traveling and spending time with her husband and two children in Northern Virginia.
Robert S. Hornberger, Ed.D., served as the Associate Vice President for Enrollment Management and Services at Missouri State University and has served in higher education over a span of 30 years. In this position, his portfolio included the coordination and implementation of the university’s strategic enrollment management (SEM) plan. His portfolio included the admissions, adult student services, career center, dual credit, enrollment management systems and reporting, enrollment services, registrar, scholarships, student financial aid, and veteran student center departments. Dr. Hornberger led his campus through its first development and implementation of a campus wide SEM plan. Also in this role, Dr. Hornberger served on the academic collaboration team, SEM council, SEM outreach and recruitment committee, SEM student success committee, higher learning commission steering committee, enterprise risk management and compliance committee, federal and state legislative teams, Academic Leadership Council, and Student Affairs Vice President Leadership Team, among other groups. Furthermore, he has taught courses in the MSU management and information technology departments and serves on dissertation committees within the educational leadership doctoral program.
Dr. Hornberger has served as the president and a vice president of the Missouri ACRAO. He also served as both program committee chair and vice chair for AACROA’s annual meeting. Prior to that, Rob served as ÐãÉ«Ö±²¥’s Group 1 Coordinator, for which he coordinated the national committees within the area of admissions and enrollment management, chair of the Enrollment Management and Retention Professional Advisory Committee, as one of the three registrar content experts to represent the national organization on the Council for the Advancement of Standards in Higher Education’s Registrar Standards Revision Committee, and as the Enrollment Management and Retention Committee chair.
Dr. Hornberger earned a Doctor of Education in educational leadership and policy analysis from the University of Missouri, a master’s in computer information systems from MSU, and a bachelor’s in communication (socio-political) from MSU. His research interests have primarily focused on predictors of academic success for conditionally admitted students, strategic enrollment management, and retention and persistence of various student populations. His publications and presentations have included being a contributing author to ÐãÉ«Ö±²¥’s book – SEM In Action: Implementing and Sustaining Your Plan, 2023; the article – A University’s Journey in Developing a SEM Plan, Strategic Enrollment Management Quarterly, 2021; a research presentation “Preparing for College in Rural Secondary Education: Predictors of Academic Success for Conditionally Admitted First-Time Freshmen at a Four-Year Public University within the Context of Rural Students” to the National Rural Education Association Research Symposium, 2011; a research presentation on “Predictors of Academic Success for Conditionally Admitted First-Time Freshmen at a Four-Year Public University” to the Hawaii International Conference on Education, 2011, and multiple other conference workshops and presentations.
As of July 2025, Dr. Hornberger retired from his position at Missouri State University and continues to stay active in partnerships within higher education, including serving as an ÐãÉ«Ö±²¥ consultant and developing various publications and presentations, among other contributions.
Since Sept 2019 Steve Ast has been Senior Vice President of Partner Success at InsideTrack where he leads their growth strategy to increase impact. His passion is helping students achieve their education goals in a way that enables them to advance their career and life goals which leads to a noticeable impact on their family and community.
Prior to joining InsideTrack, Steve was Regional Vice-President at Ruffalo Noel Levitz growing their business in their enrollment and fundraising areas. He has also held positions with Wiley Education, Pearson eCollege, and Knowledge Factor.
Steve received his MBA from The University of Texas at Austin - McCombs School of Business. He lives in Evergreen, CO, with his wife and two high-school aged daughters, and their dog Bundles.
His statement for ÐãÉ«Ö±²¥'s Asian-American and Pacific Islander Caucus: "Growing up as a second-generation Asian immigrant, a college education provided a way out of poverty and gave me the confidence needed to change my life. Throughout the years, I was fortunate to have mentors who helped shaped me personally, academically, and professionally.I am forever grateful and as a way to give back, I strive to continue to make a positive difference in the lives of the students that I encounter in my everyday work. I am committed to providing them with the same supportive mentoring relationships that my mentors provided me.
Her statement for ÐãÉ«Ö±²¥'s Asian-American and Pacific Islander Caucus: "I am forever grateful and honor my parents who immigrated to this country. They taught me the critical importance of kindness and compassion and the value of education. I have been fortunate to have had the support and help of family, friends, colleagues, and mentors and am committed to help and support others as they pursue education and career opportunities."
With over 15 years of experience in higher education administration, I currently serve as the Assistant Dean of Academic Operations and Registrar at New York Law School, where I lead strategic initiatives to enhance academic infrastructure, student services, and institutional effectiveness. My expertise spans academic operations, registrar services, student systems management (Ellucian Banner), and cross-functional project management. Prior to this role, I held multiple progressive positions at New York Law School where I was instrumental in modernizing academic processes and streamlining operations to better serve students and faculty. My background also includes roles in student affairs and academic support at institutions such as UC San Diego and University of Southern California, where I developed a strong foundation in student development, educational technology, and program coordination. Passionate about improving the student experience and driving operational excellence, I bring a collaborative leadership style, a keen eye for process improvement, and a deep commitment to academic integrity and service.
Beyond my institutional responsibilities, I am deeply engaged in the broader higher education community. I serve on the Board of the National Network for Law School Officers (NNLSO) and am the Co-Chair of the Asian American, Native Hawaiian, and Pacific Islander (AANHPI) Caucus for ÐãÉ«Ö±²¥ (ÐãÉ«Ö±²¥). These roles reflect my commitment to advancing equity, collaboration, and leadership in academic administration.
In both my professional and personal life, I bring a lens shaped by intersecting identities—as a Filipina, Greek, U.S. American, cisgender woman, working mother, young professional, and ally. I recognize the structural barriers that underrepresented communities often face in higher education, and I believe meaningful, lasting change occurs only when those voices are not only heard but actively centered and consulted in all aspects of strategic planning and decision-making. I also acknowledge and appreciate the areas in which I hold privilege and approach this work with humility and a growth mindset—understanding that fostering a culture of belonging requires both self-awareness and an ongoing commitment to learning, inclusion, and equity.
Daniel Weber is currently the Registrar and Director of Registrar Services at Oakton College. Dan has also served as University Registrar at both Aurora University and Northeastern Illinois University. Before joining NEIU, Dan served as assistant registrar, associate registrar and registrar at Rush University, and has also worked in undergraduate, transfer, and adult admissions positions at Monmouth College (IL), Eastern Illinois University, DePaul University, and Lewis University.
Dan is Vice Chair of the ÐãÉ«Ö±²¥ Annual Meeting Program Committee, and past president of the Illinois ACRAO, past chair of ÐãÉ«Ö±²¥’s Federal Compliance Committee, past Nominations and Elections Committee member, and past Group VII Coordinator of the Annual Meeting Program Committee. Dan has also authored or co-authored chapters in the following ÐãÉ«Ö±²¥ publications: 2016 Academic Record and Transcript Guide; Mentorship in Higher Education: Practical Advice and Leadership Theories; Recruiting and Retaining a Diverse Student Body; Registrar’s Basic Guide; 2019 Student Records Management: Retention, Disposal, and Archive of Student Records; and the 2020 Academic Record and Transcript Guide.
Monique L. Snowden, Ph.D., is a member of The Registry, an organization that places highly qualified, veteran executives in college and university interim leadership positions. Dr. Snowden is currently serving in her inaugural assignment as Interim Associate Vice Chancellor of Enrollment Management for the University of Nebraska-Lincoln (UNL).
Dr. Snowden began her professional career as a software developer and business analyst/consultant for a global technology and solutions firm, during which time she was based in Austin, TX, and Tokyo, Japan. Over the course of her three-decade career in higher education, she has garnered numerous professional achievements at the intersections of executive/senior leadership, consulting, accreditation, mentorship, and coaching. Additionally, she has evinced strong expertise in advancing the strategic assessment, implementation, and utilization of technology and analytics to improve and sustain higher education institutional and student success. The foundation of Dr. Snowden’s professional accomplishments has been forged by formalized education and training, astute insights, and durable skills in communication, organizational development, leadership, change management, and project management.
Prior to assuming her current role at UNL, Dr. Snowden served as senior vice chancellor for strategic enrollment and student success at the University of Colorado Denver (CU Denver), where she led a large division comprised of academic achievement, enrollment management, international affairs, and student affairs departments and professionals. She also held a faculty appointment in the Department of Communication, specializing in higher education rhetoric and enrollment discursive practices. Dr. Snowden’s extensive commitment to educational access and attainment, coupled with her strong experience in student success initiatives, was pivotal in CU Denver being invited to join the University Innovation Alliance, for which she served as the campus’s primary institutional liaison.
Over the course her career, Dr. Snowden has served as provost and senior vice president, vice president for institutional planning and effectiveness, vice president for academic and enrollment services, and inaugural associate provost for enrollment management at Fielding Graduate University; assistant dean of enrollment management at Northwestern University School of Professional Studies; and held various administrator positions in admissions, financial aid and scholarships, enrollment research, and enterprise/enrollment technologies at Texas A&M University.
Dr. Snowden is a frequent contributor to EvoLLLution, which “publishes articles and interviews featuring insights and opinions from professionals across the postsecondary education landscape, focusing on the future of the industry.” She currently serves on the editorial board for College & University journal, was a founding editorial board member for Strategic Enrollment Management Quarterly Journal, and most recently served on the editorial board of NACADA Journal. She is a former commissioner for the WASC Senior College and University Commission and continues to serve as an institutional reviewer for the accrediting agency in the domains of enrollment management, student success, learning outcomes assessment, and institutional effectiveness.
Dr. Snowden currently serves on the University of Western States board of trustees’ academic affairs and institutional advancement committees. She is a former Vice President for Access and Equity on the ÐãÉ«Ö±²¥ (ÐãÉ«Ö±²¥) Board of Directors and a 2015 - 2016 American Council on Education (ACE) Fellow, hosted by California State Polytechnic University Pomona (Cal Poly Pomona) and EDUCAUSE. During her ACE fellowship, she collaborated on the design and delivery of a professional development offering on mentorship for the EDUCAUSE New IT Managers Program.
Dr. Snowden is a certified Project Management Institute Professional (PMI/PMP), Gallup-Certified Strengths Coach (CliftonStrengths), and is actively pursuing an International Coach Federation certification (ICF/ACC/PCC). She holds a B.B.A. in Business Analysis, M.S. in Management Information Systems, and Ph.D. in Communication from Texas A&M University.
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The Chesapeake and Potomac Association of Collegiate Registrars and Admissions Officers (CAPACRAO) was established in 2012 and serves institutions of higher education in Maryland and the District of Columbia. CAPACRAO is dedicated to developing and perpetuating a vibrant network of resources and learning opportunities. Like many other state and regional organizations, Covid-19 greatly affected CAPACRAO’s 2020 programming. The organization‘s leadership quickly identified new ways to connect and support its members and corporate partners in a virtual setting.
In the spring, CAPACRAO started offering weekly happy hours for various constituent groups including Admissions, Records, Financial Aid, and Transfer. CAPACRAO wanted to provide a platform for these groups to brainstorm and share how Covid was affecting their institutions and operations. Each meeting drew in diverse individuals from a variety of institutional types and filled a need that was clearly missing at that time. During the summer, CAPACRAO continued to host a weekly series, offering lunch and learn sessions in lieu of an in-person annual conference. Topics included professional development, employee management, virtual commencement management, best practices during Covid, change management for new systems and process integrations as well as several corporate partner speakers. The sessions were well-attended and promoted good dialogue. In the fall, CAPACRAO hosted monthly happy hours with virtual board games. The organization continued to distribute monthly newsletters with relevant content for members and increased engagement with members and vendors through social media.
To further help our membership, all events and benefits were free to attend, and the Executive Board voted to offer 2020-2021 FY membership for all 2019-2020 member institutions at no cost due to financial hardships expressed by some member institutions. Additionally, the Executive Board voted to adjust its corporate partner cost structure by offering la carte pricing in lieu of traditional bronze, gold, silver, platinum level sponsorships. Throughout the calendar year, CAPACRAO was committed to offer diverse virtual programming while engaging a variety of members and corporate partners. The CAPACRAO Executive Board is grateful to its standing committee members, membership institutions and corporate partners for their continued collaboration and support of CAPACRAO and looks forward to offering more in-person and virtual professional development and networking opportunities in the year ahead.
Executive Board:
President: Shari Christie, Bowie State University
President-Elect: Reginald Garcon, University of Maryland Eastern Shore
Past President: Johnika Nixon, Prince George’s Community College
VP for Communications/Secretary: Danielle Worsham, University of Maryland College Park
VP for Programming: DeMetra Crawford, Montgomery College
Treasurer: Otu Obot, Prince George’s Community College
Treasurer-Elect: Phaedra Brown, University of Maryland School of Nursing
VP for Membership & Technology: Sheena Jackson, University of Maryland School of Nursing
Standing Committees:
Legislation & Policy: Vacant
Awards & Resolutions: Vacant
Professional Development: Dr. Reginald Garçon, Washington Adventist University
Communications: Danielle Worsham, University of Maryland College Park
Local Arrangements & Program: Cassandra Moore, Anne Arundel Community College
Mark McConahay, M.S.E.S., currently serves ÐãÉ«Ö±²¥ in the role of Digital Credential Coordinator. Previously, he worked for Indiana University as the associate registrar of systems for many years before becoming the associate vice provost and registrar. McConahay’s history at IU includes leading the implementation of student records component within an ERP, the implementation electronic (PDF) transcripts, automated workflow for drop/add and grade changes, the Grade Context Record, The Automated Course Exchange, Touchtone Registration, Degree Audit, and others. The Automated Course Exchange (1995-96) and the Grade Context Record (1998-99) projects each received awards from EDUCAUSE and CUMREC. McConahay served as the program director for the ÐãÉ«Ö±²¥ Technology (now the Technology and Transfer) conference from 2009 to 2016. He also served on the ÐãÉ«Ö±²¥ Board of Directors from 2017 to 2020 as the vice president for information technology.
McConahay previously received the ÐãÉ«Ö±²¥ Honorary Membership award (2021), the Indiana University E. Ross Bartley award for service (2021) the IU Bicentennial Medal (2020), Thomas A. Bilger Award (2017) and the Indiana ACRAO Distinguished Service Award (2019). He holds a B.A. in math and an MSES from Indiana University.
From the beginning of my career, I recognized the importance of being involved in professional organizations. I understood that involvement on the state level would help me develop the knowledge and experience I would need to serve Kansas students and parents. Participation in KACRAO guided me to understand the value of professional and organizational relationships. Starting as a committee member, I learned from a wealth of wonderful professionals, who were wiser than I was. Eventually, as time and experience permitted and with encouragement from other professionals, it was time to step up and take on the role of committee chair. Eventually, I was blessed to become the VP for Admissions, the VP, the President (1995-1996) and the Past President of KACRAO. Being chosen as the recipient of the Laura Cross Distinguished Service Award (2003) was an honor and surprise. My KACRAO highlights include cherished times laughing and crying with the wonderful and caring professionals who make up the KACRAO family.
During this time, I was encouraged and, frankly, "voluntold" to become active with ÐãÉ«Ö±²¥ as a committee member and to present sessions at the ÐãÉ«Ö±²¥ Annual Meetings. Volunteering as the chair of the ÐãÉ«Ö±²¥ Conference Evaluation Committee for five years (nobody else wanted the job) prepared me for roles as Committee Chair, Program Chair and for the opportunity to serve on the ÐãÉ«Ö±²¥ Board of Directors as the VP for Leadership and Management Development. Once again, I was blessed to be selected as Vice President, President and Past President (2015-2018) of ÐãÉ«Ö±²¥. In 2012, I was humbled to receive the ÐãÉ«Ö±²¥ Distinguished Service Award. It has been an honor to serve alongside so many wonderful professionals across the country. I have been truly blessed to meet hundreds of people who are passionate about serving their families, students and their institutions, with care, loyalty and compassion.
My dream career would not have been possible without the grace, mercy and strength from my Lord Jesus Christ. I have also been blessed with my wonderful wife, Sheryl, and my four children who have supported me as I have tried to faithfully and passionately serve college students in the state of Kansas.
Jerald Bracken has been active in ÐãÉ«Ö±²¥ since 1992. Coming from a technical background, he found that innovation in higher education comes from the users of technology. His time with the Association has included a long-standing commitment to the ÐãÉ«Ö±²¥ SPEEDE Committee, along with numerous presentations on emerging technologies at ÐãÉ«Ö±²¥ workshops and meetings. Jerald also served on the Board of Directors as Vice President of Information Technology.
Jerald says, “I have found the key to real lasting innovation lies with the users of technology not the technologies alone. I have committed my entire career to helping users of student information systems leverage new technologies in strategic ways. ÐãÉ«Ö±²¥ is uniquely positioned to provide leadership and clarity in the evolution of innovation in higher education."
Allen Ezell is a retired FBI agent who specialized in education fraud. He first worked at the Bureau headquarters as a clerical employee, before serving as a Special Agent from 1967 to his retirement in 1991. He was assigned to white collar crime cases, handling any violation of federal law that had an accounting aspect. Beginning in 1980, he specialized in education fraud. Between 1991 and 2010, Allen was the Vice President, Corporate Fraud Investigative Service (formerly Special Investigations Unit) for the Wachovia Corporation in Tampa, Florida. At Wachovia, he conducted internal and external investigations regarding all aspects of bank fraud, including embezzlement and loan fraud.
Allen has also presented numerous sessions at ÐãÉ«Ö±²¥ meetings through the years, with his first presentation at the 1984 ÐãÉ«Ö±²¥ Annual Meeting in Denver. Allen was one of the key speakers at the 2016 ÐãÉ«Ö±²¥ Senior Leadership Symposium in Leesburg, Virginia. He is co-author with John Bear of Degree Mills: The Billion-Dollar Industry That Has Sold Over a Million Fake Diplomas. Allen has also authored and contributed to a number of ÐãÉ«Ö±²¥ publications, including Accreditation Mills, Counterfeit Diplomas and Transcripts, a case study chapter in the 2016 International Guide, and a three-part series on diploma mills in College & University.
Axact, the World’s Largest Diploma Mill: A Glimpse Behind the Veil of Legitimacy
Kirsten is a lead solution engineer at Salesforce.org and has more than 10 years’ experience in higher education and business schools, including roles as Director of Admissions at both Georgetown University's McDonough School of Business and at the University of Maryland's Robert H. Smith School of Business. She was responsible for the Smith School's enterprise-wide CRM platform across student recruitment, student success, alumni, and corporate engagement.
Diane has been with the Frank Batten school for 3 ½ years as the Salesforce Application Manager, and has recently been appointed as Director of IT. She was the Project Manager for one of the very first rollouts of Advisor Link, and has been using Salesforce tools very creatively in managing the Batten students, staff and faculty. Over the past 13 years, she has used Salesforce in private industry, with a non-profit organization, and now in Higher Education.
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