Kelsey serves as the Registrar of Harvard Medical School. She is the current chair of the Young Professionals Caucus, Vice-Chair of the Graduate and Professional Schools subcommittee. She also is a member of the Member Engagement subcommittee.
ÐãÉ«Ö±²¥ Bio
This year marks Tiffani’s 18th year in higher education. She started her career as a student worker at DeVry University. After graduating with her Bachelor degree in Networking and Communications Management, she obtained her first full time position at DeVry as a Transfer Credit Coordinator. Within her five years there, she was promoted to Senior Transfer Credit Coordinator and then Team Lead and also earned her Master of Business Administration with a concentration in Marketing. Tiffani then went on to be the Coordinator of Articulation and Degree Audit at NEIU, where she built the institutions first major degree audits, articulation agreements, and transfer guides. She began her journey with Governors State University in the role of Admissions and Records Supervisor in 2013 and then the role of Associate Director of Admissions in 2016. Tiffani is now an Associate Director for Enrollment Management, focusing on transfer technology and enrollment data. In addition to her full-time position at GSU, she is also an Adjunct Faculty member at GSU and Southern New Hampshire University and a doctoral candidate in the Educational Administration Foundations – Higher Education PhD program at Illinois State University. She is currently working on her research proposal with hopes to begin her study in the fall.
Tiffani has been a member of IllinoisACRAO (IACRAO) for several years and has served as the chair-elect for her district, Equal Educational Opportunities Officer, and Communications Manager. For ÐãÉ«Ö±²¥, she has served as the Chair for the Nominations and Elections Committee and the Vice-Chair and Chair of the Policies and Practices Committee and is a member of the Black Caucus, Member Engagement and Outreach Committee, and a founding member of the Women’s Caucus. Currently, she is the President-Elect for IACRAO and Vice-President for Leadership and Management Development for ÐãÉ«Ö±²¥.
Interview with Zachary A. Pardos
Interview with Liz Cheron
ÐãÉ«Ö±²¥ Role: Vice President for Leadership and Management Development - Board of Directors
Jennifer Love is the Director of the inaugural Texas One Stop for Enrollment Services at the University of Texas at Austin which will officially open in Spring 2020. Before her tenure at UT, she was the Director of the Student Service and ID Center at Columbia University in the City of New York, and worked at the One Stop Student Services at the University of Minnesota- Twin Cities.
Romesh Vadivel has worked at McGill University since 2005, currently serving as Assistant Registrar & Director of Service Point in McGill’s Enrolment Services division (www.mcgill.ca/students/servicepoint). He has worked in the Canadian higher education sector for more than twenty years in a variety of challenging roles at each of Concordia University, Dalhousie University and now at McGill, in areas implicated in or touching directly upon enrolment management and student success. Romesh has served on the ARUCC Executive since 2014 and on both the ARUCC Groningen & Student Mobility Task Force and now Steering Committee. He is a leader of change and possesses a strong understanding of the student experience.
Role: Registrar
Maureen O’Mara Carver is an ÐãÉ«Ö±²¥ Senior Consultant with over 20 years of consulting experience. She has led various higher education student service and enrollment management teams for the past 30 years. Ms. Carver’s experience includes 22 years of experience at Villanova University School of Law as an assistant dean with responsibility for the registrar, admissions, and financial aid offices. As an executive director, Ms. Carver served at Saint Joseph’s University and Montgomery County Community College with responsibility for enrollment and financial services operations. Most recently, she was Registrar at Philadelphia College of Osteopathic Medicine.
Ms. Carver’s extensive experience in higher education and with ÐãÉ«Ö±²¥ Consulting has allowed her to work collaboratively with all levels of faculty and administration to tackle issues related to policy and procedure, office structure and reorganization, integrated student service implementations, and improved use of systems. She has a broad scope of experience in tackling such issues as the role of a registrar, and the scope of responsibility appropriate to the position considering the mission and goals of the institution. This work encompasses topics such as records retention, grading practices, personnel management, use of systems, course scheduling, and the effect of policies and procedures on the work of the registrar’s office. Ms. Carver has a proven record of leveraging technology to deliver better student services without increasing the need for additional personnel.
Her consulting experience includes:
Role: Associate Vice President for Enrollment Management
Brent A. Gage currently serves as the Associate Vice President for Enrollment Management at the University of Iowa. In this role, Dr. Gage oversees all recruitment and enrollment functions including Admissions, Financial Aid, Communications, Enrollment Operations and Undergraduate Scholarships. Dr. Gage works cooperatively with the Academic Deans and the Office of the Provost to facilitate the university’s enrollment functions in an effort to achieve institutional goals, and serves as a member of the President’s Cabinet.
Dr. Gage holds degrees from the University of Nebraska at Kearney, Eastern Illinois University and a Ph.D. from Indiana State University in Educational Leadership, Administration and Foundations.
Review of: Becoming a Student Ready College: A New Culture of Leadership for Student Success
Request Jody Gordon as a speaker
AboutJody Gordon is Senior Managing Consultant at ÐãÉ«Ö±²¥. Recently she served as the Associate Vice-President, Students at Langara College in Vancouver, Canada. Ms. Gordon provided oversight and leadership to the Student Services division that includes, Student Engagement, Financial Aid and Awards, Varsity Athletics, Counselling (personal, career, and academic support and academic advising), Mental Health Initiatives for students and employees, Health Services, Accessibility Services, Registrar and Enrolment Services, Student Recruitment and Intramurals. Previously Ms. Gordon served as the Vice President, Students and Enrolment Management, at the University of the Fraser Valley (UFV), Abbotsford, Canada. She led the development of the first ever Strategic Enrolment Management Plan for the University. Prior to this she held the position of Associate Vice President, Students at Kwantlen Polytechnic University (KPU), Surrey, Canada where she led the institution wide review of the first-year experience where she oversaw 9 working committees and developed a comprehensive plan for improving the first-year experience.
Recently Ms. Gordon co-authored the book , the fourth book in the SEM series.
An Interview with Jay Goff
Jody works in the Business Development & Strategic Partnerships Division, where she provides direct consulting services to client institutions, develops and executes training programs, contributes research and knowledge to the profession, and assists with partnerships with companies and agencies.
Stanley E. Henderson retired from the University of Michigan-Dearborn where he served as Vice Chancellor for Enrollment Management and Student Life from 2005-2015. In that role he provided leadership to campus enrollment efforts that resulted in nearly a 30% increase in freshman enrollment as well as record growth of students of color and international students while increasing quality indices. He was also instrumental in developing a public-private partnership for student housing.
He served as associate provost for enrollment management at the University of Illinois-Urbana-Champaign from 2003-2005 and as associate vice president for enrollment management at the University of Cincinnati from 1995 to 2003. Previously, he was director of enrollment management and admissions at Western Michigan University and director of admissions at Wichita State University. His roots in enrollment began as an admissions counselor at Michigan State University in 1970-1971.
He also has been deeply involved at the national level of ÐãÉ«Ö±²¥, where he served as the association’s first vice president for enrollment management in 1991-93 and as president in 1995-96. He was a founder of the Association’s national SEM Conference, now in its 30th year. He is a frequent contributor to ÐãÉ«Ö±²¥ publications, including the first history of enrollment management, as well as a frequent presenter at state, regional, and national levels. He is also a recipient of the Distinguished Service Award and the Founders Award for Leadership. ÐãÉ«Ö±²¥ has presented Henderson a Lifetime Achievement Award for “Outstanding Leadership in the SEM Profession” and awarded him Honorary Membership in 2015.
After 43 years in higher education, Pam Horne retired from full-time work in 2017 as Vice Provost for Enrollment Management at Purdue University where she managed strategy and operations for admissions, financial aid, early college outreach, registrar, and student data analysis and reporting. Previously she served Michigan State University, the University of Michigan, Eastern Michigan University and the University of Kansas. She now consults and speaks to professional organizations. A former president of the Association of Chief Admission Officers of Public Universities, Horne also served as a Trustee and Regional Council Chair for the College Board. She served on committees of the National Association for College Admission Counseling (NACAC) and the American Association of Collegiate Registrars and Admission Officers. She has presented frequently at topics such as the gap between college aspiration and preparation, the future of enrollment management, effective use of business intelligence and technology in enrollment management, creating an internal enrollment management brand, college financing, and the impact of changing demographics on higher education. Since her retirement from full-time work, Pam has consulted with a variety of institutions, including Mount Holyoke College, Washington University, Utah State University, and Florida Atlantic University.
Betty Huff has over 30 years of experience in enrollment management, including positions as Registrar, Director of Admissions, Director of Financial Aid, and AVP/VP Enrollment Services/Management executive level roles at both large and medium size public institutions. She has served in leadership roles in three student information systems implementations as well as a member of the selection team for a major state system SIS purchase. Ms. Huff’s career includes positions at both urban and residential institutions. In 1990 she was selected as a member of the founding team for a new California State University system campus at San Marcos, CA where she developed an enrollment services concept and defined an enrollment management plan for the developing campus. In addition to creating enrollment management campus-wide structures at the University of California, Santa Barbara and the University of Memphis, she has significant experience in recruitment strategies for highly competitive and less competitive institutions, comprehensive admissions review, student information systems management, and financial aid leveraging.
At the national and international level, Ms. Huff has been actively engaged in the issues of access, equity, and higher education public policy and practice. She completed terms on the American Association of Collegiate Registrars and Admissions Officers (ÐãÉ«Ö±²¥) as Vice President for Management and Leadership Development and as President of the Board of Directors. Her international experience includes selection as a German Fulbright Administrative Scholar for Admissions and Student Services, and served as a representative for the CSU system in Japan and China reviewing campus educational partnership programs. She has presented at national and international meetings on higher education issues in the United States on topics such as organizational development, comprehensive admissions evaluation, outcomes based funding, enrollment management structures, and student support services
Ms. Huff holds a B.A. degree in English from the University of South Alabama and an M.A. in Adult Education from the University of Georgia, where she also completed doctoral level coursework in public and higher education administration.
During Dr. Christine Kerlin’s accomplished career, she has established herself as a nationally recognized leader and expert in the field of enrollment management within the community college system. As such, she has a wealth of knowledge and experience in strategic planning, outreach and recruitment strategies, admission and registration processes, articulation practices and inter-institutional partnerships, credential evaluation, international admission and advising, and student services. She also has authored chapters in a variety of ÐãÉ«Ö±²¥ publications and continues to present regularly at national and regional conferences. She was formerly the Vice President for the University Center and Strategic Planning at Everett Community College. Preceding her time at Everett Community College, Dr. Kerlin was the Director of Admissions and Records at Central Oregon Community College, as well as the Director of Admissions at The Evergreen State College. She calls on her first-hand experiences at these institutions of higher learning as an ÐãÉ«Ö±²¥ Senior Consultant.
Dr. Reid Kisling now works with the team at Stellic, helping institutions integrate their data systems with the platform to enable effective student interactions and streamline administrative processes. He has worked in higher education administration for the past two decades, during which time he has developed a unique expertise in the areas of technology architecture, digital transformation, business process analysis, organizational culture and change, and effective uses of information systems to drive enrollment services and growth. In his current role as a Senior Consultant for ÐãÉ«Ö±²¥, Dr. Kisling works to find innovative ways to increase the collaboration between student services and the academic enterprises of the institutions with which he works.
Before joining Stellic, Dr. Kisling most recently led the student development division at Western Seminary, including all aspects of student services, admissions, financial aid, records, and student affairs. In addition, he was the inaugural CIO for the institution, responsible for integration of technology across the institution and directing the expansion of the institution’s home-grown data systems. Dr. Kisling has significant experience leading change and process improvements for the institutions at which he has served. While serving as Registrar at George Fox University, Dr. Kisling restructured registrar’s office personnel to increase productivity and improve relationships across the institution. As a result, enrollment counselors increased interaction with both students and faculty as they became the primary point of contact for specific academic programs for course scheduling and planning, curricular change management, and advising services.
Dr. Kisling has authored articles on predictive analytics, strategic enrollment planning processes, student lifecycle management, and staff workload. A frequent presenter at ÐãÉ«Ö±²¥ conferences and instructor in ÐãÉ«Ö±²¥’s Essentials of SEM online course, Dr. Kisling holds a Master of Theology (Th.M.) from Dallas Theological Seminary and a Ph.D. in Organizational Leadership from Regent University.
The Coming of Age of Data Analytics in Higher Education
Request Dr. Alicia Moore as a speaker
Vice President for Student Affairs, Central Oregon Community College
About Alicia Moore is the Vice President of Student Affairs and former Dean of Student and Enrollment Services for Central Oregon Community College. In this capacity, she has worked as part of the campus leadership team, leading the institution through an 82% growth in enrollment in a four-year time span. She has more than 20 years of experience in student services, with primary experience in admissions and records related areas, including marketing and advertising, publication design/writing, recruiting and one-stop program/service development. In her role as the Director of Admissions/Registrar for COCC, collaborative efforts the campus achieved a record 12% enrollment growth in just two years. During her tenure at COCC, Alicia’s accomplishments include development of comprehensive strategic enrollment management plan; a one-stop service center, including admissions, registration, student account/bursar, financial aid, placement testing, and academic advising; and a redesign of college transition programs to include a mandatory pre-advising workshop for all students, a new student orientation program, and an “Academic Jump Start” program. Alicia also played a primary role in designing COCC’s new Campus Center and 320-bed residence hall, developing partnerships with various high school and university partners, and serving as part of the institution’s accreditation team. In addition to the above areas, Alicia’s consulting work includes helping institutions develop strategic plans, to include vision, mission, values and goals, as well as student success plans focused on student persistence and completion strategies.Alicia earned her PhD in Education Oregon State University, has her master's degree in student personnel administration from Colorado State University, and a bachelor's degree in communications and Spanish from Willamette University.
An Interview with William Serrata
Avanza, The Good Road, and LEAD: College Access Programs the SEM Connection
Brad Myers retired from The Ohio State University near the end of 2016, where he served for nearly 20 years as the University Registrar. He is a broadly experienced higher education professional with over thirty-five years of leadership experience in student records/registration, financial aid, orientation, college office management, student advising and developing a consolidated service center. His responsibilities included leadership roles related to student systems, semester conversion, data services, transfer credit, space management and general student services for students. Brad’s experience includes leadership in a large organizational setting with an emphasis on organizational and change management, fiscal management and personnel management. He is very team-oriented with excellent communication skills, high energy, and a strong, holistic commitment to both service, students and the broader higher education community. Some examples of specific projects with key roles at Ohio State: • Conversion of the university calendar from quarters to semesters (2009-2013). • Design and construction of a new Student Academic Services building (2007-2010). • Interim Director, Student Financial Aid (2008-2009). • Implementation of a Consolidated Services Center (“one stop”), (2007-2009). • Implementation of PeopleSoft/Oracle Student Information System (2005-2009). Brad has also been very involved at a state and national professional level, having served as president of ÐãÉ«Ö±²¥ (ÐãÉ«Ö±²¥) and OACRAO (Ohio Association of Collegiate Registrars and Admissions Officers). He has served as an instructor for professional development courses with ÐãÉ«Ö±²¥, both in-person and online, and has been an author and member of the editorial board for three ÐãÉ«Ö±²¥ FERPA (Family Education Rights and Privacy Act) Guides. Brad did all of his academic work at Ohio State: BS in Psychology, JD, and worked on a PhD in Higher Education Administration.
Having served in the field of registration and records for nearly two decades, Dr. Parks provides a unique perspective synthesizing knowledge of both student systems, policies, research, teaching and innovation.
Registrar Strategies to Boost Summer Enrollment
Room Scheduling: A Dependent Variable to Reduce the Spread of COVID-19
Comprehensive Learner Records: The Student Voice
Managing the Challenges of Remaining Open during a Pandemic
Communicating Experiential Learning to Employers
Culture Adds: Divergent Thinking and the Future of the Registrar's OfficeSummer School: Pathways to Increase Enrollment and Revenue
Why Stay? Students Voice the Reasons They Transfer
Angé Peterson is a former Associate Vice President at the University of Central Florida (UCF) Regional Campuses. In this role, she supervised transfer enrollment services, marketing and partnership outreach for the 10 regional campuses and locations in the central Florida region. Additionally, Angé had responsibility for partnerships internal to UCF administration relating to admission, financial assistance, registrar’s functions, transfer transitions plus marketing; and externally she provided leadership in partnering with community and state colleges serving the central Florida region. Under the Central Florida Higher Education Consortium, her responsibilities included guaranteed admission for academically qualified transfer students seeking a Baccalaureate degree through participation in the DirectConnect to UCF program. The umbrella of the consortium agreement continues to provide solutions that impact access, diversity and student success pathways leading toward degree completion. This umbrella included working groups in curriculum alignment, data and internal research solutions, resource development, work force initiatives, joint advising and assisted in developing one of the most productive 2+2 programs in the nation. She has consulted within the field of higher education colleges and universities for ten years and currently is an ÐãÉ«Ö±²¥ senior consultant. Angé has been involved in ÐãÉ«Ö±²¥ leadership for most of her higher education professional life, first as chair of the Admission and Enrollment Management committee, Vice President for Admission and Enrollment Management followed by selection as ÐãÉ«Ö±²¥’s President-elect, President and Past President from 2005 – 2007. She has actively participated in the SEM conference for 25 years and prioritized the development of the ÐãÉ«Ö±²¥ Transfer Conference as a presidential goal. Prior to joining UCF, Angé was at Pittsburg State University. She has presented at a many national conferences including ÐãÉ«Ö±²¥, SEM, ÐãÉ«Ö±²¥ Transfer, First Year Experience, NACADA, GPACAC, NAFSA, ACT EM, KACRAO, Transfer Institute, Noel-Levitz Retention, STEMtech (League for Innovation), Excelecia in Education, plus numerous state and regional EM workshops. She is one of the authors of the “Practical Guide for Strategic Enrollment Management Planning”, EDI, Nov. 2007. Ange’s latest publication is posted online, “” Jan. 2014.
Request Michele Sandlin as a speaker
Senior Consultant, ÐãÉ«Ö±²¥ Consulting
AboutMichele Sandlin previously served as the Director of Admissions and the Campus Visitors Center at Oregon State University for 15 years, during which university enrollment grew by over 67%, while achieving additional goals for diversity and academic preparedness of incoming students. Ms. Sandlin’s career has also included successful tenures at Pacific University, Portland State University, the University of Oregon, and Western State Colorado University.
She has served in state, regional and national leadership positions with ÐãÉ«Ö±²¥/PACRAO/OrACRAO and with the International Baccalaureate Program, and has received numerous professional recognitions, most notable:
Request Dr. Clayton Smith as a speaker
Professor, Faculty of Education, University of Windsor
AboutDr. Clayton Smith is Professor in the Faculty of Education at the University of Windsor. He previously served 12 years as Vice-Provost and Dean of Students. Over the course of his career, Dr. Smith has amassed significant knowledge and expertise in enrollment management. Dr. Smith previously held senior enrollment management positions at the State University of New York College of Agriculture and Technology at Cobleskill, Tallahassee Community College in Florida, and the University of Maine at Augusta.
Known for his focus on comparative enrollment management, Dr. Smith has performed collaborative research into the distinctive qualities of enrollment management in the United States and Canada that has allowed educational leaders from both countries to compare and share best practices. In 2011, Dr. Smith co-edited SEM in Canada: Promoting Student and Institutional Success in Canadian Colleges and Universities. His recent research focuses on the faculty role in SEM, how change management impacts successful SEM institutional implementation, and Canadian enrollment leaders’ reflections on the effectiveness of SEM in Canada.
Dr. Smith is a leader in the field of enrollment management, with special emphasis on the areas of institutional SEM readiness, implementing SEM, enrollment planning, change management, international student affairs, and student success and retention. He has worked at a variety of higher education institutions, including residential and commuter, rural and urban, and two-year and four-year schools, and has consulted for ÐãÉ«Ö±²¥ Consulting at more than thirty colleges and universities.
Dr. Smith holds a B.A. in Political Science from the University of Southern Maine, an M.A. in Political Science from Drew University, an M.P.A. in Public Administration from the University of Maine, and an Ed.D. in Higher Education from Florida State University. He is a senior consultant with ÐãÉ«Ö±²¥ Consulting and currently serves as ÐãÉ«Ö±²¥’s Strategic Enrollment Management Conference director and Editor-in-Chief of Strategic Enrollment Management Quarterly.
Canadian Enrollment Leaders’ Reflections on the Effectiveness of SEM
Faculty Involvement in Strategic Enrollment Management at North American Postsecondary Educational Institutions
The Role of Organizational Change Management in Successful Strategic Enrollment Management Implementation
Putting the Puzzle Together: International Student Success
International Student Support Services at Ontario Universities
The Intersection of SEM and Equity: A Systematized Literature Review
Bio:
Cassandra Moore is the Director of Admissions and Enrollment Development at Anne Arundel Community College in Maryland. She has worked at every level of college admissions, but her passion for first-generation college students led her to community colleges. She has been an active member of ÐãÉ«Ö±²¥ and currently serves as the President of the Board of Directors.
Her work in the community college space is aligned with her interest in creating opportunities and leadership development. As an admission professional, she is vigilant about gaps in enrollment. Her laser focus on, “Who is enrolling and who is not,” has led to her broad view for creating opportunities, that go beyond what is traditionally considered. At this moment, she is very concerned with young men not enrolling in college. She is a strong advocate for establishing safe spaces for all perspectives. She has faith that disparate perspectives can co-exist and conduct the work that keeps the learner at the center. Colleges, universities, and higher education non-profit associations make better decisions when they expect, request and include all voices and perspectives in their decision-making processes. She reminds us to, “Pay attention to the quiet ones!”
Her commitment to opportunity is demonstrated by her commitment to her college and community. She is a member of Anne Arundel Women Giving Together (AAWGT), a women’s giving circle that awards grants up to $25,000 to non-profits who improve the lives of women, children, and families. She serves as commissioner for the Learning Evaluation and Recognition for the Next Generation (LEARN) Commission, a new national effort to recognize undergraduate learning and improve credit evaluation policies and practices. She has served on the Anne Arundel County Partnership for Children, Youth and Families Disconnected Youth Workgroup, focused on 16-24 years old residents, who are not connected to school, family or work. Cassandra has served on two Anne Arundel County Public Schools Signature Program Integrated Community Stakeholder Teams (ICST) with business and political leaders focused on providing co-curricular workforce opportunities to high school students. Cassandra served as a school board member at Minot AFB, North Dakota. She has also served as a scholarship application reviewer for the Gates Millennium Scholars Foundation.
ÐãÉ«Ö±²¥ Role: President- Board of Directors
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